Refund policy

Payment, Returns & Refunds

 

You may purchase merchandise from this website (GTEENG.com & GTEENG.co.uk) using the payment options shown at checkout.

Approved refunds are issued to the original payment method, subject to applicable law and payment-provider requirements. For returns requiring inspection, our ordinary refund processing period is up to 15 business days after the product is received and inspected by GTE Engineering LLC. Approved cancellations that do not require a return are processed after approval. Any earlier refund deadline required by law or binding payment rules takes precedence. Your bank’s time to post the refund is separate from our processing period.

GTE Engineering LLC may update its payment procedures and this policy for future orders. Publication of an update does not, by itself, change the terms of an existing order.

Cancellation, Refund Deductions & Notice Costs

Effective date: October, 2026

Submitting a cancellation or refund request does not itself establish refund eligibility. Eligibility remains subject to the applicable order terms, this Refund Policy, and applicable law.

For an approved customer-requested cancellation, return, or discretionary refund, GTE Engineering LLC will deduct the following applicable costs from the otherwise refundable amount, to the extent permitted by law and binding payment-provider or card-network rules:

  • Payment processing costs: Original credit-card, Shopify Payments, payment-gateway, bank-transfer, and currency-conversion fees actually charged to GTE Engineering for the payment being refunded and retained by the provider. Only costs attributable to the refunded amount may be deducted. A partial refund carries a proportionate allocation of the original processing fee, not an automatic deduction of the entire original fee. Any amount reimbursed, credited, waived, or already recovered through a processing or convenience fee paid by the customer is excluded.

  • Shipping and carrier costs: Actual postage, courier, freight, shipping-insurance, and carrier or brokerage costs reasonably incurred for the order or an approved return and not recoverable from the relevant provider. Unincurred costs and unused shipping services for which GTE receives a refund or credit will not be retained.

  • Written-notice costs: Reasonable, actual, documented postage and courier expenses for necessary written reminders, requests for required parts or information, and final notices arising from the customer’s failure to provide those items, respond to reasonable contact attempts, or otherwise cooperate in completing the order. These expenses may include FedEx, UPS, DHL, USPS, certified mail, or registered mail charges. No flat notice penalty or charge for routine telephone calls or emails is imposed under this clause. The notice must relate to the affected order and be sent before its refund is processed.

GTE Engineering will provide an itemized refund calculation identifying each deduction and the resulting refund. Deductions will not exceed actual unrecovered costs, will not be collected twice, and will not exceed the otherwise refundable amount. Any applicable restocking or cancellation fee under another provision must also avoid recovering the same expense twice. Supporting processor or carrier records will be retained. If a deducted cost is later reimbursed or credited to GTE, the corresponding amount will be returned to the customer.

These deductions do not apply where a full refund or reimbursement of those amounts is required by law or binding payment-provider or card-network rules. Costs resulting from GTE Engineering’s error, unauthorized charges, or failure to fulfill its own obligations will not be passed to the customer under this clause. Nothing in this clause limits statutory consumer rights or dispute rights that cannot lawfully be waived.

Approved refunds are issued to the original payment method, except where applicable law or the payment provider requires another method. Approved cancellations that do not require a product return will be processed without requiring receipt or inspection of a part. Any legally required refund deadline takes precedence over this policy’s ordinary processing periods.

These provisions apply only to orders placed on or after their published effective date. For an earlier order, deductions require a basis in the terms applicable to that order or a separate lawful agreement with the customer; publication alone does not change an existing order’s terms.

Return Policy – Website Orders

For approved voluntary returns, merchandise must be unused, in its original packaging, and in resalable condition. Original wrapping, seals, and labels must remain intact. These conditions do not restrict any inspection or return right required by applicable law.

Customers must obtain return approval and follow the return instructions provided by GTE Engineering. The customer is responsible for return shipping costs unless otherwise agreed or required by applicable law or binding payment rules.

A 35% restocking fee applies to approved customer-requested returns where permitted by applicable law and binding payment-provider or card-network rules. It does not apply to returns resulting from GTE Engineering’s error or failure to fulfill its obligations, or where a refund without that deduction is required. The restocking fee and any other refund deductions will not recover the same expense twice.

eBay Motors Orders

Returns for purchases made through our eBay Motors Store must be requested through eBay.com and are governed by the return terms displayed in the applicable listing, eBay’s policies, and applicable law.

Where the listing provides a 14-day voluntary return window, that window applies to voluntary returns. It does not shorten any mandatory eBay claim or return period.

Responsibility for return shipping depends on the return reason, the listing, and eBay’s rules. If the seller ships the wrong item, or an item arrives damaged, faulty, or materially different from its description, the seller will cover return shipping as required by eBay.

Website restocking fees and refund deductions will not be applied to an eBay transaction unless permitted by eBay’s applicable policies.

Non-Refundable Items

New clutch orders are non-refundable, except where a refund is required by applicable law or binding payment-provider or card-network rules, or expressly approved by GTE Engineering.

Rebuilt parts identified in the product listing as “Service Provided” or “Rebuild Service,” and services to rebuild customer-supplied parts, are not eligible for voluntary returns or change-of-mind refunds. Any discretionary cancellation or refund approved by GTE Engineering is subject to this Refund Policy. Warranty claims remain subject to the applicable warranty terms and RMA procedures.

Nothing in this policy or acceptance of our terms waives consumer protections or payment-dispute rights that cannot be waived under applicable law or binding payment-provider or card-network rules. Customers are encouraged to contact GTE Engineering promptly so that any concern can be reviewed and addressed.

Acceptance of these terms is provided through the “Terms and Conditions” acceptance control before checkout.

RMA & Problem Resolution

Customers should contact GTE Engineering with their order or invoice number and a description of the concern.

If a problem is confirmed by GTE Engineering, a Return Merchandise Authorization (RMA) will be opened, and the customer will be notified of the next steps through their account tools or email. Applicable warranty terms, statutory rights, and binding payment rules continue to apply.

Acknowledgment

By completing a purchase and accepting the displayed terms, you confirm that:

  • You have read, understood, and agree to this Refund Policy and the applicable Terms & Conditions.

  • You understand that an approved customer-requested cancellation, return, or discretionary refund may be subject to itemized deductions for actual unrecovered payment processing, shipping, carrier, and necessary written-notice delivery costs, where permitted.

  • You agree to comply with the applicable payment, return, refund, and core-return requirements.

  • Your statutory rights and payment-dispute rights that cannot lawfully be waived remain unaffected.

Acceptance is provided electronically through the applicable Terms and Conditions acceptance control before checkout.

Core Parts Returns Policy

GTE Engineering offers certain parts for purchase as “core parts” for rebuild purposes. These parts are sold on the condition that the customer returns the original core part. Refunds of core charges depend on the returned core meeting the requirements below.

Eligibility & Time Window

Customers have 15 calendar days from the date they receive the replacement part to initiate the core return process. To meet this requirement, the customer must:

  • Have a shipping label dated within 15 calendar days of receipt of the replacement part.

  • Deliver the core part to the carrier within that same timeframe.

Core returns outside this 15-day window, or those that do not meet the requirements described in this policy, may be ineligible for a refund, subject to applicable law and the terms agreed for the order.

Return Address:

GTE Engineering LLC
67 Park Street
Orange, NJ 07050
USA

Inspection Requirement

All returned cores must be received and inspected by GTE Engineering LLC before a core refund can be approved.

Refund eligibility is assessed after inspection against the condition requirements and return deadlines stated in this policy, subject to applicable law.

Acceptable Core Condition

To qualify for a core refund, the returned part must be:

  • Complete, with no missing components.

  • Structurally intact.

  • Free from heavy corrosion or rust.

  • Fully drained of internal fluids.

  • Properly packaged to avoid damage in transit.

Customer Shipping & Insurance Responsibility

The customer is responsible for shipping costs and insurance when returning a core, unless otherwise agreed or required by applicable law.

Damage, loss, or delays during customer-arranged return shipping are the customer’s responsibility, except where applicable law requires otherwise or the issue results from GTE Engineering’s error.

Non-Return / Conversion to Sale

Where permitted by applicable law and the terms agreed for the order, if the customer does not return the core within the required timeframe, or the returned core fails inspection or does not meet the stated requirements, the original core charge will be retained and converted into a standard parts sale.

In that case, the core charge is no longer eligible for a voluntary refund, and the transaction is considered a final purchase. Mandatory consumer rights remain unaffected.

Refund Processing

Eligible core refunds are limited to the applicable core charge and are issued through the original payment method, except where applicable law or the payment provider requires another method.

Shipping and other service charges are non-refundable except where a refund is required by applicable law or binding payment rules, or expressly approved by GTE Engineering. Any applicable refund deductions remain subject to the “Cancellation, Refund Deductions & Notice Costs” section above, including its limits on actual costs and duplicate recovery.

Our ordinary core-refund processing period is 7–10 business days after inspection. Any earlier deadline required by applicable law or binding payment rules takes precedence. Your bank’s time to post the refund is separate from our processing period.

Compliance with Terms & Conditions

All core returns are subject to this Refund Policy, GTE Engineering’s Terms of Service, and Shipping Policy, together with applicable law and binding payment-provider or card-network rules.

Record Keeping & Documentation

Include your order number or invoice number with the returned core so it can be correctly matched with your purchase.

Retain a copy of the tracking number, carrier receipt, and shipping documentation until your refund is issued.