Terms of service

Terms & Conditions

Welcome to GTE Engineering LLC (“GTE Engineering,” “we,” “us,” or “our”). GTE Engineering operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). GTE Engineering is powered by Shopify Inc. (“Shopify”), which enables us to provide the Services.

The terms and conditions below, together with the policies incorporated by reference, constitute these Terms of Service or Terms and describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, including the provisions concerning orders, payment, refunds, warranties, shipping, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and our Privacy Policy, to the extent permitted by applicable law. If you do not agree, you must not use or access the Services.

Nothing in these Terms or any referenced policy excludes, restricts, or waives consumer protections, statutory warranties, payment-dispute rights, or other rights that cannot lawfully be excluded, restricted, or waived. Applicable law and binding payment-provider or card-network rules take precedence over any conflicting provision.

AI-Assisted Communications & Content Disclosure

Use of Artificial Intelligence (“AI”)

GTE Engineering LLC may use artificial intelligence-assisted tools and technologies to support the creation, refinement, editing, translation, spelling, and grammar of communications, marketing content, and publicly accessible materials on our website, social media platforms, forums, and other online presences.

All such content is reviewed, approved, and published under the oversight of GTE Engineering LLC personnel. Use of AI is solely for assistance and efficiency purposes and does not replace human judgment, expertise, or decision-making. GTE Engineering LLC remains responsible for the accuracy, substance, intent, and compliance of communications and content provided to customers and site visitors.

AI-assisted tools do not independently provide technical advice, diagnostics, engineering determinations, legal advice, or binding representations on behalf of GTE Engineering.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and have legal capacity to enter into these Terms. If you permit minor dependents to use the Services on devices you own or manage, you are responsible for their activity.

To use the Services, including purchasing products or services, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent that the information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities occurring under your account. You may not transfer, sell, assign, or license your account to another person or entity.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately describe and display our products and services. Product images, colors, and appearances may vary depending on device settings, lighting, or display technology. Products and services remain subject to their applicable descriptions, specifications, and legally required standards.

Product descriptions, specifications, pricing, and availability may change for future purchases. We reserve the right to discontinue products or limit quantities offered to a person, geographic region, or jurisdiction, subject to applicable law and our obligations concerning accepted orders.

SECTION 3 – ORDERS & WARRANTY

Order Acceptance

When you place an order, you make an offer to purchase products or services. GTE Engineering LLC reserves the right to accept, reject, limit, or cancel an order, subject to applicable law. An order is accepted when confirmed by us and the applicable payment requirements have been satisfied.

Please review your order carefully before submitting it. Cancellation requests may not be accommodated after order acceptance, particularly where parts have been ordered or work has commenced. If we modify or cancel an order, we will attempt to notify you using the contact information provided at checkout and provide any notice or refund required by applicable law.

All purchases are subject to our Refund Policy.

Cancellation, Refund Deductions & Notice Costs

Submitting a cancellation or refund request does not itself establish refund eligibility. Eligibility remains subject to the applicable order terms, our Refund Policy, and applicable law.

Approved customer-requested cancellations, returns, and discretionary refunds are governed by the “Cancellation, Refund Deductions & Notice Costs” section of our Refund Policy.

Where permitted by applicable law and binding payment-provider or card-network rules, GTE Engineering will deduct:

Actual unrecovered original payment processing fees attributable to the amount being refunded.
Actual unrecovered shipping, carrier, freight, shipping-insurance, or brokerage costs reasonably incurred for the order or an approved return.
Reasonable, actual, documented courier or postal expenses for necessary written reminders, requests for required parts or information, and final notices arising from the customer’s failure to respond, provide required items, or otherwise cooperate in completing the order.

Notice-delivery expenses may include FedEx, UPS, DHL, USPS, certified mail, or registered mail charges. No flat notice penalty or charge for routine telephone calls or emails is imposed under this provision.

Deductions will be itemized and will not exceed actual unrecovered costs or the otherwise refundable amount. Processing fees for partial refunds are allocated proportionately. Amounts already recovered from the customer, reimbursed by a provider, credited, or waived will not be deducted again. A cost later reimbursed to GTE after deduction will be returned to the customer.

No deduction will be made where a full refund or reimbursement is required by law or binding payment rules. Costs resulting from GTE Engineering’s error, unauthorized charges, or failure to fulfill its obligations will not be passed to the customer under this provision.

Refund eligibility and the rules governing completed rebuild work remain separate from the calculation of an approved refund. Approved cancellations that do not require a product return do not require receipt or inspection of a part.

Rebuilt Parts & Warranty

Retention and Return of Removed or Replaced Parts

Unless otherwise required by applicable law, GTE Engineering LLC retains old, worn, damaged, or replaced parts removed during inspection, repair, or rebuilding. These parts are not automatically included with the completed rebuilt assembly or returned to the customer.

If the owner wishes to receive any removed or replaced parts, the owner or their authorized representative must request their return in writing at the time of the estimate. The specific parts requested must be identified, and the return arrangement must be confirmed and approved in writing by GTE Engineering LLC before rebuilding begins. This approval requirement applies only where return is a discretionary arrangement and does not restrict a right provided by applicable law.

Any additional packaging, shipping, or insurance costs must be disclosed and agreed upon beforehand and may be charged only where permitted by applicable law.

Absent an agreed return arrangement or a legal obligation to preserve or return the parts, GTE Engineering LLC may retain, recycle, or dispose of removed or replaced parts. Parts already lawfully recycled or disposed of cannot subsequently be returned.

This policy concerns parts removed or replaced during service. It does not authorize withholding the customer’s completed rebuilt assembly or customer-supplied items outside the authorized scope of work.

New Jersey — Applicable Automotive Repairs

Where N.J.A.C. 13:45A-26C.2(a)(7) applies, customers may request the return of replaced parts at any time before work begins. GTE Engineering LLC will return those parts upon completion, except where their size, weight, or similar factors make return impractical, or where the parts are sold on an exchange basis or must be returned to the manufacturer or distributor.

A qualifying request is not subject to discretionary approval by GTE Engineering LLC. We ask customers to submit requests in writing so they can be accurately recorded; this administrative request does not invalidate an otherwise legally sufficient request.

Florida — Applicable Motor Vehicle Repairs

Where the Florida Motor Vehicle Repair Act applies, customers may request inspection or return of replaced parts when authorizing repair work. GTE Engineering LLC will document the customer’s selection on the applicable estimate or work order.

Under section 559.909(5), Florida Statutes, customers making a timely request are entitled to inspect removed parts or have them returned where no applicable warranty arrangement or exchange-parts program with a manufacturer, supplier, or distributor requires otherwise. Where such an arrangement prevents return, the customer’s applicable inspection rights remain protected.

A qualifying request is not subject to discretionary approval by GTE Engineering LLC.

Other States and Mandatory Customer Rights

Where another state’s applicable law provides additional rights concerning notice, inspection, preservation, or return of replaced parts, GTE Engineering LLC will comply with those requirements. State-specific provisions apply when the relevant law governs the transaction; a customer’s residence alone does not necessarily determine which law applies.

Nothing in this policy waives or limits any mandatory customer right. If this policy conflicts with applicable law, the applicable legal requirement controls.

Rebuilt parts and rebuild services are final sale for voluntary returns and change-of-mind refunds, except where expressly approved in writing by GTE Engineering or where applicable law or binding payment rules require otherwise. Due to the nature of rebuild services, completed work and consumed parts or labor cannot be reversed.

Warranty coverage for parts manufactured or rebuilt by GTE Engineering LLC or PEGA Clutch™ is described on our Warranty Page, subject to applicable law and the protections stated in these Terms.

The following summarizes our offered warranty coverage:

Clutch & Non-Oil Driven Parts:
Coverage for workmanship and rebuild-related material defects for one (1) year from original delivery.

Oil-Driven Parts, Including PTUs, Transmissions, and Hydraulics:
Coverage for workmanship and rebuild-related material defects for ninety (90) days from delivery.

Labor Coverage:
Our offered labor coverage for removal, reinstallation, and testing applies when installation is performed by GTE Engineering’s workshop.

Third-party installation labor is not included in that offered coverage, except where reimbursement is required by applicable law.

These stated warranty periods do not eliminate statutory rights or warranties that cannot lawfully be excluded or limited.

Warranty Conditions

These specialized automotive components require correct installation, diagnosis, adaptation, and operation. Installation by an appropriately qualified and equipped automotive repair facility is recommended.

Customers and installers must follow applicable OEM and GTE Engineering installation, diagnostic, adaptation, maintenance, and break-in procedures.

Warranty assessment may require relevant documentation, including:

Proof of purchase.
Installation records or invoices.
Diagnostic reports and supporting evidence.
Records relevant to the reported failure.

Warranty coverage may be declined for defects or damage caused by improper installation, misuse, abuse, inadequate maintenance, contamination, or incompatible modifications.

Where applicable consumer warranty law prohibits it, coverage will not be denied solely because an independent repairer performed work or a third-party part was used. Damage caused by that work or part may remain excluded.

Warranty Exclusions

Our offered warranty does not cover the following, except where applicable law requires coverage:

Normal wear of friction materials and consumable components.
Damage caused by improper installation, abuse, neglect, contamination, accident, collision, or lack of maintenance.
Failures caused by unrelated vehicle systems, including electrical faults or other components outside the supplied or rebuilt part.
Damage caused by modifications, tuning, track use, or alterations to the ECU, suspension, drivetrain, or exhaust.
Defects in third-party parts not manufactured or rebuilt by GTE Engineering or PEGA Clutch, except to the extent GTE has separately warranted those parts or applicable law requires otherwise.

Warranty Claims Procedure

Contact GTE Engineering with your order or invoice number, a description of the concern, and available diagnostic evidence.

Warranty assessment requires return of the part or sufficient evidence for inspection. Parts must be returned at the claimant’s expense unless otherwise instructed or required by applicable law.

Depending on the complexity of the investigation, warranty inspections may take up to three (3) months, subject to any earlier deadline or reasonable-time requirement imposed by applicable law. This inspection period does not override a legally required refund or warranty remedy.

Warranty Liability Exclusions

To the fullest extent permitted by applicable law, our offered warranty does not include incidental, special, consequential, indirect, or punitive damages, loss of use, diminished value, rental costs, or vehicle downtime beyond the applicable warranty remedies.

These exclusions do not remove liability or remedies that cannot lawfully be excluded.

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions, and availability may change for future purchases. The price charged will be the price applicable to the accepted order. Unless expressly included, prices do not include taxes, shipping, handling, customs duties, or import charges.

You agree to provide current, complete, and accurate billing, payment, and account information. You authorize us to charge your selected payment method for amounts agreed for the order, including applicable taxes and properly disclosed fees.

Credit Card Payment Limit

GTE Engineering reserves the right to limit or refuse credit-card payments for high-value transactions.

Credit-card payments are accepted only up to $5,000 per transaction, unless otherwise approved in writing by GTE Engineering. Transactions exceeding this amount must be paid by ACH, wire transfer, certified check, or another approved payment method.

Any permitted credit-card processing or convenience fee must be disclosed before payment and comply with applicable law and binding payment-provider or card-network rules.

Processing Fees and Refund Accounting

Any payment processing or convenience fee, including its applicable amount or calculation, must be disclosed before payment and comply with applicable law and binding payment rules.

Refund deductions are governed by our Refund Policy and are limited to actual unrecovered costs attributable to the refund.

A fee already paid by the customer to cover a processing expense must be credited against any later deduction for that same expense. GTE will not recover the same expense twice.

Retention of a fee by a payment provider does not override a requirement to refund the customer in full. If a deducted cost is later reimbursed or credited to GTE, the corresponding amount will be returned to the customer.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Delivery dates and transit times are estimates unless expressly agreed otherwise. Carrier, customs, weather, labor, and other events beyond our reasonable control may affect delivery.

Except where applicable law or the agreed shipping terms require otherwise, title and risk of loss pass upon transfer of the product to the carrier.

These provisions do not limit mandatory delivery, cancellation, refund, or consumer protections.

SECTION 6 – INTELLECTUAL PROPERTY

Content on the Services, including text, graphics, logos, images, videos, audio, designs, and software, is owned by or licensed to GTE Engineering LLC and protected by U.S. and international intellectual property laws.

These Terms grant a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose. They do not authorize copying, redistribution, commercial exploitation, or use of our intellectual property without permission, except where permitted by law.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control or monitor. Such tools are provided “as is” and “as available,” without warranties from GTE Engineering except where applicable law requires otherwise.

Your use of optional third-party tools is subject to their applicable terms and policies.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We do not control third-party content, accuracy, or practices.

Review the applicable terms and policies of any third-party website before using it or completing a transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

GTE Engineering LLC uses Shopify to operate its online store. Sales of GTE products and services are between you and GTE Engineering LLC.

Shopify is not the seller of our products or rebuild services. To the extent permitted by applicable law, you release Shopify from claims arising from GTE Engineering’s products, services, and sales transactions.

This provision does not exclude any obligation or liability that applicable law imposes directly on Shopify.

SECTION 10 – PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy and Shopify’s applicable privacy terms.

Information may be processed or stored outside your jurisdiction in accordance with applicable privacy requirements. Review the relevant privacy policies for details concerning data collection, processing, and use.

SECTION 11 – FEEDBACK

If you submit feedback, reviews, testimonials, or suggestions, you grant GTE Engineering LLC a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that content, including for marketing and promotional purposes, to the extent permitted by applicable law.

You must have the rights necessary to submit the content and grant this license. Our use of personal information remains subject to applicable privacy requirements.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions in the Services and to address orders affected by inaccurate information, subject to applicable law and our obligations concerning accepted orders.

If a correction requires modification or cancellation of an order, we will provide any notice, consent opportunity, or refund required by applicable law.

SECTION 13 – PROHIBITED USES

You agree not to:

Misuse the Services or violate applicable laws or regulations.
Infringe intellectual property or other legal rights.
Transmit malicious code or harmful software.
Engage in harassment, abuse, fraud, or unlawful conduct.
Interfere with the security or operation of the Services.

We reserve the right to suspend or terminate access for violations, subject to applicable law.

SECTION 14 – TERMINATION

We may suspend or terminate access to the Services for violations of these Terms or other lawful reasons.

Obligations incurred before termination survive to the extent applicable. Termination of website access does not eliminate existing payment obligations, warranty obligations, or mandatory consumer rights.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except for warranties expressly provided by GTE Engineering and warranties that cannot lawfully be excluded, the Services are provided “AS IS” and “AS AVAILABLE,” to the fullest extent permitted by law.

Any disclaimer concerning a product applies only where permitted by applicable law. Nothing in this section disclaims an express warranty we provide or an implied warranty that applicable law prohibits us from disclaiming.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, GTE Engineering LLC and its affiliates are not liable for indirect, incidental, consequential, special, or punitive damages arising from use of the Services or products.

This limitation does not exclude liability, damages, or remedies that cannot lawfully be excluded or limited.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless GTE Engineering LLC, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and reasonable expenses arising from your breach of these Terms, unlawful conduct, or infringement of another person’s rights through your use of the Services.

This provision does not require indemnification for another party’s conduct where such a requirement would be prohibited by applicable law.

SECTION 18 – SEVERABILITY

If a provision of these Terms is determined to be invalid or unenforceable, it will be enforced only to the extent permitted by law, and the remaining provisions will continue in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a provision does not constitute a waiver of the right to enforce it later.

These Terms, the policies incorporated by reference, and any applicable written order-specific agreement constitute the agreement governing the relevant Services or order.

These Terms do not, solely through publication of an updated version, replace the terms governing an existing order or an applicable separately agreed written arrangement.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our prior written consent, except where applicable law permits otherwise.

We may assign these Terms in connection with a lawful transfer of our business or operations, subject to applicable law and without removing obligations or consumer protections that must continue.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of New Jersey, to the extent permitted by applicable law.

Subject to mandatory jurisdiction and consumer protections, disputes are subject to the jurisdiction and venue of the appropriate state or federal courts in New Jersey.

This provision does not deprive a consumer of protections or access to courts that applicable law requires in the consumer’s jurisdiction.

SECTION 22 – HEADINGS

Headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS

We may update these Terms by publishing a revised version on this page with an updated effective date.

The revised terms apply to future use of the Services and orders placed on or after their published effective date, to the extent permitted by applicable law. Continued use of the Services may constitute acceptance of revised terms for future use where legally permitted.

Publication alone does not change the terms of an existing order. Earlier orders remain subject to the terms applicable when the order was placed, unless a separate lawful agreement provides otherwise.

The refund-deduction and written-notice cost provisions introduced on October 9, 2026 apply prospectively to orders placed on or after that published effective date. For an earlier order, any deduction requires a basis in the terms applicable to that order or a separate lawful agreement with the customer.

Nothing in an update removes rights or remedies that cannot lawfully be excluded or waived.

SECTION 24 – CONTACT INFORMATION

GTE Engineering LLC
67 Park Street
Orange, NJ 07050
USA

Phone: +1 (973) 324-7841
Email: sales@gte-engineering.com