Shipping Instructions Checklist

1. Include your order information

Place a copy of your order confirmation or invoice inside the package. Include your name, phone number, email address and order number, along with the component part number and a short description of the concern.

If your rebuild was arranged outside our online store, complete the Customer Service Request form available on our Downloads page and include it with the shipment.

2. Prepare the component

Components must be free of oil and depressurized where applicable. Have a qualified workshop drain fluids and safely release hydraulic pressure using the appropriate service procedures before packing. Do not open or loosen a pressurized accumulator.

Protect fluid openings with suitable caps or plugs. Keep dirt and packing material out of the component. Confirm any special preparation requirements with our team before shipping a complete hydraulic system.

3. Pack securely

• Photograph the component and any accessories before packing.
• Use a strong container appropriate for the weight and size. Cushion and secure the part so it cannot move inside.
• Protect connectors, sensors, hose fittings, shafts and other exposed components from impact.
• Bag and label any agreed loose parts separately, and include an inventory.
• Photograph the finished packaging and retain the photographs and shipping receipt.

A professional packing service can help select suitable packaging. Heavy assemblies may require a secured pallet or crate.

4. Choose parcel or freight shipping

For suitable smaller packages, arrange service with UPS, DHL, FedEx, USPS or your local carrier, subject to its acceptance requirements.

For parts weighing more than 70 lb (approximately 32 kg), GTE requests LTL freight shipping. Contact us before booking to confirm freight delivery arrangements.

Existing shipping resources: RXO — U.S. freight brokerage, FedEx Freight — LTL shipping and JAS — international freight and brokerage. For international shipments, confirm documentation and carrier requirements with your broker before dispatch.

U.S. LTL return shipping

These base rates apply to eligible return LTL freight shipments from GTE Engineering to the contiguous United States with a total shipping weight of 75–450 lb, including packaging.

Liftgate service is not included in the base rate. Optional liftgate service adds $150 in any U.S. LTL zone. Choose the LTL shipping option that includes liftgate service if you need it.

LTL shipping does not include insurance. Please contact GTE Engineering before placing your order to confirm coverage and add insurance. For U.S. LTL shipments, the optional insurance charge is $240 for coverage up to $20,000, subject to insurer eligibility, terms and policy confirmation. GTE will confirm the coverage and add the agreed insurance charge before you place the order. Cargo insurance is separate from the carrier's declared-value liability.

Alaska, Hawaii, U.S. territories and military destinations require an LTL shipping quote. Contact GTE for shipments outside the stated weight range or requiring coverage above $20,000.

Canada return shipping and pickup requests

Canadian customers must contact GTE Engineering for return shipping arrangements. GTE does not arrange pickups from Canada.

In the United States, GTE arranges pickups only for authorized dealerships. Pickup arrangements must be confirmed directly with GTE before booking.

Contact GTE about return shipping or a pickup request.

5. Arrange shipping protection

Shipping insurance is strongly recommended. Confirm that the coverage applies to the specific shipment, component value and packaging. Do not assume checkout protection for an outbound order also covers your inbound shipment to GTE.

Review our Shipping Policy and your carrier or insurer’s terms. Resources include InsureShield and JAS for international shipping inquiries.

6. Label the shipment and send tracking

When preparing the shipping label or bill of lading (BOL), include your order number as the shipment reference and info@gte-engineering.com as the receiver notification email where the carrier allows.

Send your order number and tracking number or BOL to our team. For multiple packages, identify each package and provide all tracking numbers.

Need assistance?

For warranty-related shipments, start through our Warranty Claim Request page and obtain the instructions for your case before sending the component.

Download the existing shipping checklist (PDF). Confirm the receiving address with GTE before using a saved or printed copy.